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FAQs: frequently asked questions
Quick answers to the FAQs clients ask us most about ordering branded apparel, gifts, print and signage. If your question is not covered, call, WhatsApp or chat with us and we will help.
Still have a question after these FAQs?
Describe your project in the quote form or reach us through contact options. The more detail you share, the more specific our answer can be.
If these FAQs do not cover your job, ask us directly and we will answer in writing.
Frequently asked questions
How do I place an order?
Send your requirements through the quote form, chat or WhatsApp. We reply with a written quote; once you approve it and the artwork, and payment is made as stated on the quote, your order goes into production.
Do I get a written quote?
Yes. Quotes are written and sent after you share your requirements, so you can review them or pass them on for approval. Validity is stated on the quote.
What artwork do you need?
Vector files such as AI, EPS, SVG or PDF are ideal for logos. High-resolution PNG, JPG, TIFF or PSD files also work. See our artwork guidelines for details on resolution, bleed and colour.
My logo is only a low-quality image. Can you still use it?
Often we can recreate it as a clean vector file. Upload what you have and we will advise. Redrawing or design work is quoted separately before we begin.
Can you do same-day or urgent orders?
Sometimes. Same-day, 24-hour or overnight work is subject to capacity, job size, approved artwork, payment and a confirmed deadline. Tell us your date when you request a quote and we confirm what is feasible.
How long does a normal order take?
It depends on the product, quantity and finishing. Your quote includes an estimated timeline, which we confirm once artwork and payment are approved.
How do I pay?
Payment terms are as stated on your quote. This may include a deposit or payment before production or collection.
Can I collect my order?
Yes. Collect from our Rivonia shop once we confirm your order is ready. Please call or WhatsApp to confirm before visiting.
Do you deliver?
Delivery is arranged on request and quoted per job. Include the delivery address in your brief so it can be included in the quote.
Can I change my order after approving it?
Changes are easiest before production starts. After that, changes may not be possible or may affect cost and timing. Contact us as soon as you spot an issue.
Do you take small orders?
Many products can be quoted for small runs, though suitable quantities depend on the method. Tell us how many you need and we will advise on options.
Can you handle large corporate orders?
Yes. Tell us about the volume, deadline and any phased delivery needs, and we will quote accordingly and plan production around them.
Will the colours match my brand exactly?
We work to your supplied artwork and any colour references, but printing, embroidery and materials can vary slightly from screen colours. Tell us if exact matching is critical.
Can you install signage?
Installation can be quoted for signage and displays where it is needed. We need to know the site, access and surface to scope it.
Explore
- Request a QuoteSend your brief and artwork and receive a written quote.View
How It WorksThe steps from your first brief to collecting your finished order.View 
Artwork GuidelinesFile formats, resolution, bleed, colour and apparel artwork requirements.View 
Delivery and CollectionCollect from Rivonia or ask us to quote delivery or installation.View
Did not find your answer? Ask us directly.
Send your brief, quantities and deadline. We reply with a clear written quote and confirm the turnaround before anything goes to production.